Invalid, Incomplete or Ineligible USA Volleyball Membership

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byEditorial Team
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While your’s or the Region’s view of the member within SportsEngine may show the person’s membership in good standing, the information USA Volleyball Member Management (Sports Engine) is sending us indicates the membership is not in good standing.

Common issues and possible solutions:

  • Junior Membership
    • Most problems with junior memberships are due to the member or the parent not accepting all the policies for USA Volleyball and/or the Region’s policies.
      • Have the parent and/or athlete log into their SportsEngine account and accept all policies
      • Contact your region to find out what policies may be outstanding
    • If the player is in the 18 and under age group ensure that the member has completed SafeSport and that the region can confirm it is attached to the membership record
      • If the region shows the certification but the certification has no expiration date then there is a problem within Sports Engine
      • The region can open a chat directly with their support group within SportsEngine and SportsEngine support can ‘Synchronize’ the SafeSport certification
    • If a player who is 18 years old or will be turning 18 this season and shows to have a valid membership in TM2 but the roster is not validating due to missing SafeSport.
      • The player likely has the wrong type of membership assigned to them in USA Volleyball Membership Management (SportsEngine)
      • Contact your region to resolve the issue.
      • After the correct membership is assigned be sure that the member has completed the SafeSport requirements by following instructions in SportsEngine. Contact your region if you need more assistance.
  • Adult Membership
    • Memberships may be in poor standing due to member not accepting all the policies for USA Volleyball and/or the Region’s policies.
      • Have member log into their SportsEngine account and accept all policies
      • Contact your region to find out what policies may be outstanding
    • Missing certifications such as ‘Impact Certification’, ‘SafeSport’, ‘Background Screen’, etc.
      • If the region shows the certification but the certification has no expiration date, for certifications other than ‘Impact’ then there is a problem within Sports Engine
      • The region can open a chat directly with their support group within SportsEngine and SportsEngine support can ‘Synchronize’ the certification in question

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