Requesting a refund
You must meet both criteria below for a refund to be considered:
- You have not used your account to receive/process tournament registrations in the current calendar month.
- You have not used your account to schedule matches or officials in the current calendar month.
TM2Sign packages operate on a monthly subscription model for direct usage. We will not issue a refund if you have used your account in the same calendar month as your request. Instead, please cancel your account to avoid any future subscription charges.
Refunds are only applicable to the current subscription charge on your account, not for charges from the prior month. We hold our customers responsible for managing their account’s event registration availability and use of the scheduling application.
If you meet these conditions, please respond directly to the invoice email you have received, or email firstname.lastname@example.org to begin the discussion about a possible refund.