If team roster validation says you do not have an eligible USAV membership, there could be several reasons for it. Try these steps in order:

First, click the magnifying glass in the USAV column to see more details, which may explain what you are missing. If that doesn't help, proceed to the next steps:
  1. Your roster's USAV column has a magnifying glass icon. Click it for more details of what you may be missing.

  2. If you haven't recently run a SportsEngine member or team import, do that now:
    Members > Actions > Import my USAV members from SportsEngine

  3. Search for the person's member record on the Members page. If you see multiple records for the same person, delete any redundant records. (You may need to temporarily remove them from the roster first.)

  4. Open the member detail and scroll down to USAV Memberships. Click Synchronize with USAV MMS and note any error messages.

  5. Check SportsEngine HQ to make sure they actually have a membership that meets all criteria:

    • Must show "eligible" or "upcoming" status
    • Must be valid on all dates of the event
    • Must be affiliated with your region and club code (except beach volleyball)
    • Member must have a validated profile (verified DOB)

  6. If everything looks correct in SportsEngine HQ but still won't sync to TM2, trying again in a few hours (or better yet, the next day) may help, as the SportsEngine API has automated processes that sometimes "self-heal" various data issues on their own. Weird, but true.

  7. When all else fails, please reach out to TM2 support for further assistance.